Responsible gaming at Level Up
Gambling should be a form of entertainment, not a way to make money, and it is important to remember that the odds always favour the house over time. Most people play within their means and enjoy it, but for some it can become a problem – and that can happen gradually, without an obvious moment when things change. That is why we build safety tools into every account, watch for signs of harm, and point players to independent support when they need it. This page explains the controls you can set, the warning signs to watch for, and the free help available across Australia. You must be 18 or older to play.
Our approach
We follow Australia’s National Consumer Protection Framework and the Interactive Gambling Act 2001, and we honour the national BetStop self-exclusion register. In plain terms, that means real limits you control, clear information about the games, and a duty to protect players rather than simply keep them playing. Responsible gaming is not a page we added to tick a box; the tools below are part of the account itself, and support is only ever a click or a phone call away. If gaming stops being fun, that is the moment to use them.
Tools you can set
You can turn these on from your account at any time, and they take effect straight away. To protect you, tightening a limit is immediate, while loosening one is delayed – so a decision made in the moment cannot be undone in the moment:
Setting a limit before you play – rather than during a session – is the single most effective habit for staying in control. Decide what you are comfortable spending in a week, set it, and let the tool do the rest.
Taking a break and self-exclusion
Sometimes the healthiest choice is to step away for a while. A short time-out pauses your account for a set period, while self-exclusion locks it for longer. For a break that covers every licensed Australian operator at once – not just Level Up – you can register with BetStop, the national self-exclusion register. Once you are on BetStop, Australian operators cannot let you open an account or place a bet for the length of your exclusion, which removes the temptation across the board rather than site by site.
Warning signs
It helps to check in with yourself now and then. Play may be becoming a problem if you notice any of these:
- Chasing losses – betting more to win back what you have lost.
- Spending more than planned – going over the time or money you set aside.
- Financial strain – borrowing money, or gambling with funds meant for bills.
- Losing track of time – sessions running far longer than intended.
- Neglecting life – putting off work, study, family or friends to play.
- Hiding it – being secretive about how much you play or lose.
If any of these feel familiar, it is worth acting early. Set a limit, take a break, or contact one of the services below – reaching out is a sign of strength, not weakness.
Where to get help
Support is free, confidential and available across Australia, whether you want to talk things through or help someone else:
A word on the myths
Gambling harm often grows from a few common misunderstandings. A pokie is never “due” for a win – every spin is independent and random, so past results have no effect on the next one. There is no system or pattern that beats the odds, and the house edge is always there, which is why “just one more spin to break even” so often leads to spending more. Seeing the games for what they are – entertainment with a built-in cost – is one of the best defences against harm.
Protecting under-18s
Gambling is strictly for adults. You must be 18 or older to register or play, and we use identity checks to prevent underage access. If you share a device with someone under 18, consider parental-control or filtering software to block gambling sites, and keep your login details private. Any account found to belong to a minor will be closed and any funds handled according to our terms.
Play smart
- Set deposit, loss and time limits before you start.
- Only gamble with money you can afford to lose – never bill money or borrowed funds.
- Take regular breaks and never chase losses.
- Treat any winnings as a bonus, not an expectation.
- Balance play with other activities, and reach out early if it stops feeling like fun.
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18+. Play responsibly. Gambling Help Online: 1800 858 858 (free, confidential, 24/7).