Terms and Conditions

These terms and conditions govern your use of Level Up Casino, including your account, deposits, gameplay, bonuses and withdrawals. By registering, logging in or playing, you confirm that you have read, understood and accepted them. Please read them carefully – they set out your rights and responsibilities, and the rules that keep play fair and secure for everyone. They should be read together with our Privacy Policy and Responsible Gaming pages. If you do not agree with any part, please do not use the site.

Eligibility and age

You must be at least 18 years old and a legal resident of Australia to open an account or play. Providing false information about your age is a criminal offence under Australian law, and any account found to belong to a minor will be closed and any winnings voided. You are responsible for making sure that online play is legal in your circumstances before you take part, and for using the site in line with these terms at all times.

Your account

Each player may hold only one account. Duplicate accounts – identified by the same person, household or IP address – are not allowed, and opening multiple accounts to exploit promotions or to bypass self-exclusion will result in an immediate permanent ban and forfeiture of all balances. You must register with accurate, current details and keep them up to date, keep your login credentials confidential, and not transfer, sell or share your account. Any activity carried out after a successful login is treated as your own.

Verification (KYC)

To keep accounts secure and to comply with anti-money-laundering law, you must verify your account within 72 hours using valid government-issued ID. The name on your Level Up account must exactly match the name on the bank account or payment method you use, and third-party deposits – funding your account with someone else’s money – are not permitted. We may ask for additional documents where required by law or to protect against fraud. Completing verification early, before you withdraw, avoids any delay when you cash out.

Deposits and withdrawals

All transactions are made in Australian dollars. In line with Australian law, credit cards cannot be used for wagering. You may only use payment methods registered in your own name, and withdrawals are always paid back to a verified method belonging to you. The main methods, limits and timings are:

We may hold or decline a transaction where verification is incomplete, where fraud is suspected, or where we are required to by law. Withdrawal timings begin once your account is verified and any pending checks are complete.

Bonuses and wagering

Bonuses and promo codes are optional and come with their own terms, which are shown with each offer. Unless stated otherwise, the standard wagering requirement is the bonus amount multiplied by 35 – meaning a bonus must be turned over 35 times before it can be converted to withdrawable cash. Different games contribute differently toward wagering: pokies usually count in full, while table and live games count much less or not at all. Bonuses may not be combined unless expressly allowed, offers may carry a maximum bet and a time limit while active, and any attempt to exploit an offer may void the bonus and any related winnings. Full details of how offers work are on the Promo Code page.

Fair play and prohibited conduct

All games run on independently tested software, and outcomes are random and cannot be altered by us or by players. To keep play fair, the following are strictly prohibited and will result in a permanent ban and forfeiture of related winnings:

• Opening or using multiple accounts.
• Using bots, automated software or any tool that gives an unfair advantage.
• Collusion, chip-dumping or any form of match manipulation.
• Fraud, chargebacks or the use of payment methods that do not belong to you.

Responsible gaming

Gaming is for entertainment, not income. We provide tools to help you stay in control, including deposit, loss and bet limits, reality checks, session limits and self-exclusion, and we honour the national BetStop self-exclusion register. You must be 18 or older to play. If gaming stops being fun, please use these tools or seek support – more information and services are on the Responsible Gaming page.

Regulation and disputes

We operate in line with applicable Australian frameworks, including the Interactive Gambling Act 2001 (Cth), the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, and oversight by the Australian Communications and Media Authority (ACMA). If you have a complaint, we will first aim to resolve it through our internal support team. If it cannot be resolved that way, it may be escalated to the Northern Territory Racing Commission or the relevant state ombudsman for independent review.

Privacy and liability

We collect and process your personal data to run your account, verify your identity, process payments and meet legal obligations, as set out in full in our Privacy Policy, which forms part of these terms. The site is provided on an “as is” basis. To the extent permitted by law, we are not liable for losses arising from interruptions, connection failures, device issues or events beyond our reasonable control, nor for gambling losses incurred through normal gameplay. Nothing in these terms limits any rights you have under the Australian Consumer Law that cannot be excluded.

Changes and contact

We may update these terms from time to time to reflect changes in the law, regulation or our services. The current version is always published on this page, and continued use of the site after an update means you accept the revised terms. If you have any question about these terms, you can reach our support team through the contact form or live chat. Our registered address is:

Riparian Plaza, Level 38, 71 Eagle Street, Brisbane QLD 4000, Australia.

Quick links: How to Play · Promo Code · Responsible Gaming · Privacy Policy · About Us

18+. Play responsibly. These terms are governed by applicable Australian law and may change.